📦 Shipping Policy

At The Imperfect Co., every order is packaged with love and care — because when you shop with us, you’re part of the family. 💜

Processing Time

Orders are processed within 2–5 business days. Please note that weekends and holidays are not business days.
Once your order has been shipped, you’ll receive an email with your tracking number.

Shipping Time

Standard U.S. shipping typically takes 3–7 business days after processing.
Delivery times may vary depending on your location, carrier delays, or weather conditions — but don’t worry, we’ll keep you updated every step of the way.

All Sales Final

Because of the boutique and often custom-made nature of our items, all sales are final.
We do not accept returns or exchanges unless your item arrives damaged or defective.

If your order arrives damaged or if you receive the wrong item, please contact us within 5 business days of delivery at support@imperfectbuthis.com, and we’ll take care of it right away.

Shipping Costs

Shipping is calculated at checkout based on weight, size, and destination.
Occasionally, we offer free shipping promotions — follow us on social media or sign up for our newsletter to stay in the loop!